Returns and Exchanges
ELAN has a 30-day return policy. This means that you have 30 days from receiving the items to request your refund or exchange. For a limited time only we are offering FREE returns on all our items.
In order to return your item, it must be in the same condition that you received it. Your lingerie must be unworn and unused, with tags still attached, and in its original packaging. Products that we reasonably believe have been used or worn will not be accepted for a return unless the item is faulty. Our briefs all come with eco-friendly hygiene stickers attached. These must not be removed if returning our briefs.
To start your return please contact us firstname.lastname@example.org. Please let us know the reason for your return. If your return is accepted, we’ll send you instructions on how and where to send your package.
Once received we will issue the refund back to the original payment method, provided the items are in good condition. We will notify you once we have done this. It can take up to 5 working days for refunds to clear.
If you would like to exchange your items for a different style or size please email us email@example.com Please let us know of the items you wish to exchange and the new items you'd like. We will handle the rest and give you instructions on what to do next.
Please email us if you have any questions about our exchange policy